Refund policy

Overview

Thank you for shopping at kitchenmaxa.shop.

We want customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, defective products, incorrect items, cancellations, and related matters.

For assistance, contact us at info@kitchenmaxa.shop.

This policy is provided in addition to any mandatory consumer rights available under applicable Canadian federal, provincial, or territorial law. Nothing in this policy limits rights or remedies that cannot legally be waived or excluded. Canadian consumer protection and refund requirements can vary by province or territory.

30-Day Return Period

kitchenmaxa.shop accepts eligible returns requested within 30 days after delivery.

To qualify for a voluntary return, the product must generally:

Be returned in substantially the same condition in which it was received;

Be unused, unworn, unwashed, and undamaged, except where inspection is reasonably necessary;

Include original packaging, accessories, manuals, components, and other materials supplied with the product where reasonably possible;

And be accompanied by proof of purchase or sufficient order information allowing us to verify the transaction.

We reserve the right to reject a voluntary return that does not meet these conditions, subject always to applicable law.

Starting a Return

To request a return, email:

info@kitchenmaxa.shop

Please include your order number, the product you wish to return, and the reason for the return.

If the product is damaged, defective, incomplete, or incorrect, photographs showing the product, packaging, shipping label, and relevant issue may be requested so that we can investigate the matter.

Do not send a return to an address obtained independently or to a carrier address appearing on the parcel without first receiving return instructions from us. Return locations may vary depending on the product and fulfilment arrangement.

Once your return request has been reviewed, we will provide appropriate return instructions when the return is authorized.

Change-of-Mind Returns

Eligible unused products may be returned within the 30-day return period if you change your mind.

For change-of-mind returns, return shipping costs are generally the responsibility of the customer unless we agree otherwise.

Original shipping charges, if any, are generally non-refundable. However, kitchenmaxa.shop currently provides free standard shipping on all orders, so customers are not charged our standard outbound shipping fee.

We do not charge a restocking fee for eligible returns unless a specific circumstance is clearly disclosed before the return is authorized and such a charge is permitted by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact info@kitchenmaxa.shop promptly.

Where a claim is confirmed, we may, depending on the circumstances and applicable law, provide an appropriate remedy such as:

A replacement;

A replacement component or accessory;

A refund;

Or another reasonable remedy agreed with the customer.

Where the issue resulted from an error attributable to kitchenmaxa.shop or its fulfilment process, customers will not be required to bear reasonable return shipping costs associated with an authorized return.

Products Damaged After Delivery

This policy does not generally cover damage caused after delivery through misuse, improper installation, accidents, unauthorized modification, improper storage, ordinary wear and tear, failure to follow product instructions, or use of a product for purposes for which it was not designed.

This limitation does not affect any mandatory warranty or consumer rights that apply under law.

Non-Returnable Products

Certain products may not qualify for voluntary change-of-mind returns where permitted by applicable law, including:

Gift cards;

Personalized or custom-made products;

Perishable products;

Products that cannot reasonably be returned for health, hygiene, or safety reasons after being opened or used;

Hazardous materials or regulated goods;

And products clearly identified as final sale before purchase, except where mandatory consumer rights apply.

A final-sale designation does not remove rights you may have where a product is defective, misrepresented, or otherwise subject to a remedy under applicable law.

Exchanges

We do not guarantee direct exchanges for every product.

Where available, an exchange may be arranged through customer service. In other cases, the most efficient method may be to return the eligible original product for a refund and place a separate order for the replacement product.

Contact info@kitchenmaxa.shop for assistance.

Refund Inspection

Once an authorized return is received, we will inspect the product to confirm its condition and eligibility.

If approved, a refund will be issued to the original payment method.

Customers will receive confirmation when the refund has been processed.

Refund Processing Time

After an approved return has been inspected, we aim to process the refund within 10 business days.

After we issue the refund, additional time may be required for the bank, credit card issuer, payment provider, or financial institution to post the funds to your account.

These financial institution processing times are outside our control.

If more than 15 business days have passed after we confirm that your refund was issued and you have not received it, contact info@kitchenmaxa.shop.

Partial Refunds

Where permitted by law, a partial refund may be appropriate if an item is returned with missing components, significant damage, evidence of use beyond reasonable inspection, or a reduction in value caused by the customer's handling.

We will not reduce a refund where doing so would conflict with mandatory consumer protection law.

Order Cancellations

If you want to cancel an order, contact us as soon as possible at info@kitchenmaxa.shop.

We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfilment or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the customer may request an eligible return after delivery under this policy.

If we successfully cancel a paid order before shipment, the applicable payment will be refunded to the original payment method.

Refused or Unclaimed Deliveries

Customers are responsible for providing accurate delivery information and reasonably cooperating with delivery attempts.

If a parcel is returned because it was refused, unclaimed, or could not be delivered because of an incorrect or incomplete address provided by the customer, we will contact the customer where reasonably possible.

Any refund or reshipment will be handled according to the circumstances and applicable law.

Lost Packages

If tracking information indicates that a shipment has been lost or if an order has not arrived within a reasonable period beyond the estimated delivery timeframe, contact info@kitchenmaxa.shop.

We may investigate with the carrier before issuing a replacement or refund.

Customers may be asked to confirm their delivery address and provide information reasonably necessary for the carrier investigation.

Promotional Purchases

Unless clearly stated otherwise before purchase, eligible products purchased during a promotion may be returned under the same general requirements described in this policy.

If a refund causes an order to no longer satisfy the conditions of a promotional discount, the refunded amount may be calculated based on the actual amount paid for the returned product.

Gifts

Refunds are normally returned to the original payment method used to place the order.

If an item was received as a gift, contact us and we will explain any available options.

Chargebacks and Payment Disputes

If you believe there is a problem with your order, we encourage you to contact info@kitchenmaxa.shop first so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents customers from exercising lawful rights available through their card issuer, payment provider, or consumer protection authority.

Mandatory Canadian Consumer Rights

This Return and Refund Policy establishes kitchenmaxa.shop's voluntary return procedures and does not override mandatory rights available under applicable Canadian law.

Where provincial, territorial, or federal consumer protection legislation gives you rights greater than those described in this policy, the applicable legal requirements will prevail.

Contact

For return, refund, cancellation, damaged-product, or order-related questions, contact:

kitchenmaxa.shop
Email: info@kitchenmaxa.shop